Typically, we are bound to identify the most common customer of a contact centre in a big company or a commercial sector operator. What many do not know is that a good and efficient contact centre could help the most disparate clients, such as public institutions or even non-profit organizations. As taught by the Odigo evolution, which started to revamp the world of call centres in the UK and now is one of the most valuable customer experience enhancer all over the world, a top class service in this specific business is both flexible and customizable, depending on the clients’ needs. And this is an apical vantage point for all of those “unexpected customers” that approach this kind of services for the first time.
Odigo has already a long history in providing every kind of client with a series of peculiar services and benefits, specifically fit to fulfill any type of requirement. For what concerns the non-profit organizations, it is able to detect the most suitable target of people that could be interest in their activities. A series of inquiries help the organizations to find the potential members who share the same ideals and are ready to get into the action and give their contribution for a common purpose.
But the best service that a company like Odigo could provide to both organizations and their (future or current) members consists undoubtedly of the tools to keep them constantly in touch. A customer service like this is in fact able to provide a multitude of members with updates, newsletters, calls for action, surveys, polls and many other forms of interaction, specifically designed for the organization’s area of interest.
The aim is to involve as many members as possible, giving back to them the feeling that they are part of a bigger community’s project, and they’re not turning into mere clients.